TERMS AND CONDITIONS

Welcome to NCS, a brand owned and operated by Kreevs. These Terms and Conditions govern your access to and use of our website, online store, products, services, and all transactions made through our website.

Throughout these Terms and Conditions, the terms "NCS," "we," "us," and "our" refer to NCS and Kreevs. The terms "you," "your," "customer," and "user" refer to any person who visits our website, creates an account, places an order, purchases a product, or otherwise uses our services.

By accessing our website, browsing our products, creating an account, placing an order, making a payment, or using any part of our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, together with our Privacy Policy, Shipping Policy, and Returns, Exchanges, Refunds and Cancellation Policy.

If you do not agree with these Terms and Conditions, you should not use our website or purchase our products.

1. ELIGIBILITY AND ONLINE STORE TERMS

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the legal age required to enter into a contract, you may use our website only under the supervision and with the consent of a parent or legal guardian.

You may not use our website, products, or services for any unlawful, fraudulent, unauthorised, or prohibited purpose.

You must not transmit viruses, worms, malware, malicious code, or any technology intended to damage, disrupt, or compromise our website, systems, or services.

A breach of these Terms may result in immediate restriction or termination of access to our services.

2. GENERAL CONDITIONS

We reserve the right to refuse, restrict, suspend, or terminate service where reasonably permitted by applicable law, including in cases of suspected fraud, abuse, security threats, unauthorised activity, or violation of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, modify, or commercially exploit any portion of our website, services, products, content, or intellectual property without our prior written permission.

Headings used in these Terms are for convenience only and shall not affect their interpretation.

3. PRODUCTS AND PRODUCT INFORMATION

Certain products may be available exclusively online and may be offered in limited quantities.

We make reasonable efforts to accurately display product descriptions, sizes, colours, materials, specifications, photographs, and other information.

However, actual product colours may vary slightly due to:

• Device screen settings.
• Display calibration.
• Photography.
• Lighting conditions.
• Manufacturing variations.

Customers are strongly encouraged to review product descriptions and applicable size charts before placing an order.

We reserve the right, where permitted by applicable law, to:

• Limit product quantities.
• Limit sales to particular persons or geographic regions.
• Modify product descriptions.
• Change product pricing.
• Discontinue products.
• Refuse suspicious, fraudulent, or unauthorised transactions.

All products are subject to availability.

4. PRICING

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed without prior notice.

Applicable taxes, shipping fees, duties, or other charges, where applicable, may be displayed during checkout before payment is completed.

In case of an obvious pricing, technical, or product-information error, we reserve the right to correct the error or cancel the affected order. If payment has already been successfully collected for an order cancelled by us, the applicable eligible refund will be processed according to our Refund and Cancellation Policy and applicable law.

5. PAYMENTS

Payments may be processed through authorised third-party payment gateways and financial service providers.

NCS and Kreevs generally do not directly store complete:

• Credit card numbers.
• Debit card numbers.
• CVV codes.
• UPI PINs.
• Banking passwords.
• Other sensitive payment authentication credentials.

A payment transaction may be subject to verification and approval by the customer's bank, card network, UPI provider, payment gateway, or other payment service provider.

An order is considered confirmed only after successful payment authorisation and receipt of an order confirmation.

We reserve the right to place an order on hold, reject it, or cancel it in cases involving payment failure, suspected fraud, unauthorised activity, incorrect pricing, technical errors, or product unavailability.

6. ORDER ACCEPTANCE

Submitting an order does not automatically guarantee acceptance.

We reserve the right to accept, reject, limit, place on hold, or cancel an order for reasonable operational, legal, security, or commercial reasons, including:

• Product unavailability.
• Incorrect pricing.
• Incorrect product information.
• Payment failure.
• Payment verification issues.
• Suspected fraudulent or unauthorised transactions.
• Duplicate orders.
• Technical errors.
• Delivery restrictions.
• Suspected unauthorised resale.

Where reasonably possible, we may attempt to notify customers of order changes or cancellations using the contact details provided at checkout.

7. BILLING, SHIPPING AND ACCOUNT INFORMATION

You agree to provide accurate, current, and complete information when creating an account or placing an order, including:

• Full name.
• Email address.
• Phone number.
• Billing address.
• Shipping address.
• Postal code.
• Other information necessary to process and deliver your order.

You are responsible for ensuring that all information submitted is correct.

NCS and Kreevs shall not be responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated information supplied by the customer.

8. SHIPPING AND DELIVERY

Confirmed orders are generally processed and dispatched within 1 to 3 business days after successful payment confirmation.

Estimated delivery timelines are generally:

• Metro cities: 3 to 7 business days after dispatch.
• Other cities and towns: 5 to 10 business days after dispatch.
• Remote or difficult-to-service locations: Up to 12 business days or longer depending on serviceability.

Delivery timelines are estimates and may be affected by:

• Weather conditions.
• Natural disasters.
• Public holidays.
• Government restrictions.
• Transportation disruptions.
• Courier delays.
• Strikes or civil disturbances.
• Incorrect customer information.
• Other circumstances beyond our reasonable control.

Additional shipping charges, where applicable, will be displayed during checkout.

For complete details, customers should review our Shipping Policy.

9. ORDER TRACKING

Once an order is dispatched, tracking information may be communicated through email, SMS, WhatsApp, or another available communication method using the contact information supplied by the customer.

Tracking availability and updates may depend on the applicable logistics provider.

10. DELIVERY ATTEMPTS AND RETURN TO ORIGIN

Courier partners may make one or more delivery attempts according to their operational policies.

If delivery fails because of:

• Customer unavailability.
• Refusal to accept delivery.
• Incorrect address.
• Incomplete address.
• Incorrect contact details.
• Other customer-related reasons.

The shipment may be returned to us as a Return to Origin (RTO).

Additional shipping charges may apply if the customer requests re-shipment.

11. EXCHANGES

Customers have 7 days from the date of delivery to request an eligible exchange for a different size or colour of the same product.

To qualify for an exchange, the product must be:

• Unworn.
• Unused.
• Unwashed.
• In its original condition.
• In its original packaging.
• Returned with all original tags attached.
• Returned with the brand tag and plastic seal intact.

Exchanges are subject to availability of the requested size or colour.

Customers may be required to provide a detailed reason and clear supporting images.

Please allow 2 to 5 business days for review and processing of exchange requests.

Eligible approved exchanges are processed free of cost.

NCS reserves the right to approve or reject an exchange request where the eligibility conditions are not satisfied.

12. RETURNS

Customers have 7 days from the date of delivery to submit an eligible return request.

Products must be returned:

• Unworn and unused.
• Unwashed.
• In original condition.
• In original packaging.
• With all original tags attached.
• With the brand tag and plastic seal intact.

Customers must provide a detailed reason for the return and may be required to submit clear images as proof.

Please allow 2 to 5 business days for review and processing of a return request.

Once approved, pickup is generally arranged within 5 to 6 business days, subject to logistics availability and courier serviceability.

13. DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS

Any damaged, defective, incorrect, incomplete, quality-related, or quantity-related issue must be reported within 24 hours of delivery.

Customers may be required to provide:

• A clear and continuous unboxing video.
• Clear photographs of the product.
• Images of the packaging.
• Images of the shipping label.
• Order details.
• A detailed description of the issue.

Claims without sufficient supporting evidence may require additional verification.

14. RETURN QUALITY CHECK

All returned products are subject to inspection and quality verification.

We reserve the right to reject a return or exchange if the product:

• Has been worn or used.
• Has been washed.
• Has been altered.
• Has been damaged after delivery.
• Has stains, marks, odours, or signs of use.
• Is missing original tags or seals.
• Is not returned in its original packaging.
• Does not match the product originally dispatched.

Customers are advised to record a clear, continuous no-cut video when packing and handing the returned product to the courier or delivery agent for documentation purposes.

15. REFUNDS AND STORE CREDIT

For eligible standard returns, refunds are generally issued as store credit in the form of a discount code, unless otherwise required under applicable law.

After the returned product has been received, inspected, and approved through our quality-check process, please allow up to 72 hours for eligible store credit to be issued.

Where applicable law requires a refund to the original payment method, such refund will be processed accordingly and may be subject to additional timelines imposed by banks, card networks, UPI providers, or payment gateways.

16. ORDER CANCELLATIONS

An order may only be cancelled before it has been dispatched.

Once an order has been dispatched, it cannot be cancelled and will instead be governed by the applicable Returns and Exchanges Policy.

For eligible prepaid-order cancellations made before dispatch, any applicable refund will be handled according to our Refund and Cancellation Policy and applicable law.

17. NON-RETURNABLE PRODUCTS

Certain products may be designated as non-returnable due to hygiene, safety, customisation, limited-edition status, or other reasonable considerations.

Any applicable non-returnable restriction should be clearly stated on the relevant product page before purchase.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection laws.

18. INTELLECTUAL PROPERTY

All website content, including but not limited to:

• NCS branding.
• Logos.
• Product designs.
• Artwork.
• Graphics.
• Photographs.
• Videos.
• Illustrations.
• Text.
• Website layouts.
• Product descriptions.
• Marketing materials.

is owned by, licensed to, or lawfully used by NCS and/or Kreevs.

No content may be copied, reproduced, modified, republished, distributed, commercially exploited, or otherwise used without prior written permission, except where permitted by applicable law.

19. USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit reviews, feedback, comments, photographs, ideas, suggestions, or other content, you represent that such submissions:

• Do not violate third-party intellectual property rights.
• Do not violate privacy or personality rights.
• Are not defamatory, abusive, fraudulent, obscene, or unlawful.
• Do not contain viruses, malware, or malicious code.
• Do not impersonate another person or provide misleading information.

To the extent permitted by law, we may use customer feedback, reviews, or voluntarily submitted content for legitimate operational, promotional, or marketing purposes.

20. THIRD-PARTY SERVICES AND LINKS

Our website may use or provide access to third-party services, including:

• Payment gateways.
• Courier and logistics providers.
• Website hosting services.
• E-commerce platforms.
• Analytics tools.
• Advertising platforms.
• Customer communication providers.

Independent third parties may operate according to their own terms and privacy policies.

NCS and Kreevs are not responsible for the independent actions, content, policies, or services of third parties beyond our reasonable control.

21. PRIVACY AND PERSONAL INFORMATION

The collection, use, processing, sharing, storage, and protection of personal information are governed by our Privacy Policy.

By using our website and Services, you acknowledge that you have reviewed and understood the applicable Privacy Policy.

22. PROHIBITED USES

You must not use our website or Services:

• For unlawful, fraudulent, or unauthorised activities.
• To violate applicable laws or regulations.
• To infringe intellectual property rights.
• To harass, abuse, threaten, defame, or unlawfully discriminate against another person.
• To submit false or misleading information.
• To transmit viruses or malicious software.
• To unlawfully collect personal information.
• To spam, phish, scrape, crawl, or attempt unauthorised data extraction.
• To circumvent website security.
• To gain unauthorised access to accounts, databases, servers, or systems.

We reserve the right to restrict or terminate access for violations of these Terms.

23. ERRORS, INACCURACIES AND OMISSIONS

Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product information, prices, promotions, availability, shipping charges, or delivery timelines.

We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary and permitted by applicable law.

If an order is cancelled by us after successful payment, any eligible refund will be processed in accordance with our applicable policy and legal obligations.

24. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, we do not guarantee that our website or Services will always be uninterrupted, secure, timely, or error-free.

Our Services may be provided on an "as is" and "as available" basis, subject to statutory warranties and rights that cannot legally be excluded.

25. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, NCS, Kreevs, and their directors, employees, affiliates, representatives, agents, contractors, service providers, suppliers, and licensors shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, Services, or products.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded under applicable Indian law.

26. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless NCS, Kreevs, and their affiliates, partners, directors, officers, employees, agents, contractors, service providers, suppliers, and representatives from claims, liabilities, losses, or reasonable legal expenses arising directly from:

• Your material breach of these Terms.
• Your unlawful use of our Services.
• Your violation of applicable law.
• Your infringement of third-party rights.

27. FORCE MAJEURE

NCS shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters.
• Floods or fires.
• Pandemics or epidemics.
• Government actions or restrictions.
• Strikes or civil disturbances.
• Transportation disruptions.
• Courier delays.
• Internet or technology outages.
• Other force majeure events.

28. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions shall continue in full force and effect.

29. TERMINATION

We may restrict, suspend, or terminate access to our website or Services where we reasonably believe a user has:

• Violated these Terms.
• Engaged in fraudulent or unlawful conduct.
• Compromised website security.
• Misused our Services.

Obligations and liabilities incurred before termination shall survive where applicable.

30. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal requirements, disputes shall be subject to the jurisdiction of competent courts in the location where Kreevs has its registered or principal place of business.

31. CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace these Terms and Conditions by publishing a revised version on our website.

Your continued use of our website or Services after changes are published constitutes acceptance of the revised Terms, subject to applicable law.

Customers are encouraged to periodically review this page for updates.

32. CONTACT INFORMATION

For questions regarding these Terms and Conditions, orders, shipping, returns, exchanges, refunds, cancellations, payments, or privacy, please contact us:

Brand Name: NCS
Owned and Operated By: Kreevs
Email: noircrestclothing@gmail.com

Phone. 8855837099

We aim to respond to customer enquiries within 2 to 3 business days.

By accessing our website, creating an account, placing an order, making a payment, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.